Refund and Return Policy

At One Shop Lahore, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations or arrive with issues, and we are committed to making your shopping experience as smooth as possible. This Refund and Return Policy outlines the terms under which returns, refunds, and exchanges are handled. Please review this policy to understand your rights and our obligations.

1. Eligibility for Returns and Exchanges

  • Time Frame: To be eligible for a return or exchange, you must notify us within 14 days of receiving your order. After this period, unfortunately, we cannot offer a refund or exchange.
  • Condition of Items: The item must be unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse a return or exchange if the item shows signs of use, is damaged, or is missing parts.
  • Proof of Purchase: A valid receipt or proof of purchase is required to process your return or exchange.

2. Non-Returnable Items

Certain items are exempt from being returned, including:

  • Gift Cards: Gift cards purchased from our store cannot be returned or refunded.
  • Final Sale Items: Products marked as “Final Sale” are not eligible for return or exchange.
  • Perishable Goods: Items that are perishable or have a short shelf life cannot be returned.

3. Process for Returns and Exchanges

  • Step 1: Contact our customer service team at info@oneshoplahore.com or +92 326 5150500 to initiate a return or exchange. Please provide your order number and details about the product you wish to return.
  • Step 2: Once your return request is approved, we will provide you with instructions on how to return the item. You will be responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or defective item sent).
  • Step 3: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.

4. Refunds

  • Full Refund: If the item is returned in its original condition and within the specified time frame, you will receive a full refund excluding any shipping costs incurred.
  • Partial Refunds: In some cases, only partial refunds may be granted, such as when the item shows signs of use, is not in its original condition, or is missing parts.
  • Late or Missing Refunds: If you haven’t received your refund within the expected time, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@oneshoplahore.com.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at info@oneshoplahore.com with your order details. We will provide instructions on how to proceed with the exchange.

6. Shipping Costs

  • Return Shipping: You will be responsible for paying the shipping costs for returning your item unless the return is due to our mistake (e.g., wrong or defective item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Shipping Time: Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.

7. Cancellations

  • Order Cancellations: You may cancel your order before it has been shipped. If your order has already been shipped, it cannot be canceled, and you will need to follow the return process outlined above.
  • Automatic Cancellations: Orders that cannot be fulfilled due to out-of-stock items or payment issues will be automatically canceled. You will be notified of any such cancellations, and any payments made will be fully refunded.

8. Gifts

  • Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.
  • Gift Giver Refund: If the item wasn’t marked as a gift, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of your return.

9. Contact Us

If you have any questions or need further assistance with your return, refund, or exchange, please contact us at:

One Shop Lahore

Contact Number : +92 326 5150500
E-mail : info@oneshoplahore.com
Address : Allama Iqbal Rd, Saddar Mughalpura, Lahore, Punjab